Practice Management Solutions

Encore’s Practice Management Solutions encumbers our range of products and guides along with our consulting services.

PRODUCTS & DIY GUIDES
Encores range of practice management products and DIY Guides are designed to help you on your journey to increased success and continued growth.

The DIY Guides highlight the actions that need to be taken and identify all the issues that should be addressed. Encore’s range of DIY Guides will save a business many days of development time and cover areas such as:

Financial & Management Reporting
Marketing Strategy – Client Acquisition via Centres of Influence
Marketing Strategy – Client Acquisition via Client Referrals
Marketing Strategy – Growth via Cross Selling and Up Selling
Marketing Planning

2.	CONSULTING SERVICES Practice Audit and Strategic Plan Encore's Audit & Strategic Plan is a consulting service specifically designed for those practices wanting to analyse the current performance of their practice and gain insight into how they compare. This service has 2 key steps: *Phase 1 – Audit* We spend time during the Practice Audit getting to know more about the practice and the specific issues that need to be addressed. The Practice Audit is based on the collection of relevant, accurate and reliable information about your business and provides an opportunity to demonstrate the business' own characteristics and dynamics. It also provides us with the quantitative and qualitative data needed to gather an insight into your business and what makes it unique. *Phase 2 - Strategy Design & Planning* Once this Audit report has been reviewed by the practice and finalised, the next phase will focus on setting the future direction of the business in relation to the specific issues and opportunities faced by the practice in the short term and the long term.
	Back Office The quality of your business operations should match the quality and professionalism of the advice you give to your clients. Don’t lose control of your business. Take control through proactive management of your back office with *Encore’s BACK OFFICE Processes & Procedures. An efficient back office enables sustainable business growth. Confidence in your back office will allow business owners to break free from administration duties and focus on generating income and serving clients. Encore have spent 18 months developing a unique offering for the financial advise industry. The result is our BACK OFFICE Processes & Procedures* product, a compliment solution that can be delivered in hard copy or as a 'plug in' to leading software solutions such as COIN and OLICC.
	Strategic Advice Sometimes, as a small business owner, external advice is exactly what you want and precisely what you need. Making decisions about the direction of your business is a serious matter and, quite frankly, not always simple. An independent external party can give you clarity and assist you in identifying what needs to be fixed and how best to go about it. The benefit of involving specialists is the experience they bring. Encore have most likely seen a situation very similar to yours and can give you the insight into how it has been handled before, what has worked and what hasn’t.
	Board of Advice Encore Group also serve as external representatives on Boards of Advice, in roles ranging from facilitator to chairman. We can facilitate a practice’s quarterly Board of Advice (BOA) meeting, monitor implementation of initiatives, strategies and decisions made by the Board of Advice and report on progress at Board of Advice meetings.
	Financial & Management Reporting A Financial & Management Reporting solution, custom built and implemented within the normal business processes to increase the ability to identify any issues or poor performance and consequently remedy them.
	Acquired Business/Register Integration Planning and management of the integration of an acquired business or register into the current operations to ensure the most appropriate structure and model is selected and a smooth transition with increased effectiveness and efficiencies, and reduced client loss.
	Marketing Plan Development The development of a full marketing plan, including target markets, service offer, pricing, channels of distribution and marketing activity planner based on a set of quantitative marketing objectives.
	Segmentation, Service Offers and Pricing The segmentation of clients based on needs and value to the business, development of a service packages based on CVP and client needs, setting minimum retail prices based on cost to deliver and desired profit/market rates, structuring of a fee/pricing schedule and plan to transition current clients to new service and pricing.
	Identifying, Establishing and Managing Centres of Influence The development of a structured model to acquire clients through centres of influence, covering all aspects integral to a successful arrangement – identifying and approaching, agreements, marketing, operations, management and all the support tools and documents required.
	Sales Management The design of a simple, disciplined system to ensure that a sales management process increase the effectiveness of the marketing efforts, ensuring precious leads are managed and converted, increasing sales.
	Contingency & Risk Management When your worst nightmares become reality, your very business survival can depend on your contingency and risk management plan. With the development of such a plan, you can focus on the growing the business, safe in the knowledge that risks have been mitigated and managed.
	HR Management Development of a complete human resources system incorporating developing/updating position descriptions, conducting skills audit, documenting individual training and development plans, establishing performance review systems, remuneration modelling and structuring the reward/incentive program.